General Terms and Privacy Policy

Offer type

On the website visitors can read useful tips and information about business and personal growth from the exert in the field, Milan Krajnc and / or buy marketing products such as books, e-books, consulting vouchers, online seminar tickets, education programs.

The printed books are sent by the provider to the buyers through the provider Pošta Slovenije. On the day the book is mailed, the customer receives an email notifying them that the book has been mailed.

Customers who purchase digital content (such as books in digital form) they will recieve, upon their purchase and payment, a link to the content to their e-mail address.

Data access

The company NCC Laboratory d.o.o., Kogejeva pot 5 undertakes to always provide the customer with the following information:

• company identity (company name and registered office, tax number, registry entry number),
• contact addresses that enable fast and efficient communication (email and telephone),
• payment and delivery methods,
• all prices must be clearly and unambiguously specified, they must show or already contain tax and any other charges,
• product availability (any product or service offered on the website should be available within a reasonable time),
• the essential characteristics of the goods or services (including after-sales services),
• the terms of delivery of the product or the performance of the service (type, place and time of delivery)
• the validity of the offer,
• the complaint procedure must be explained, including any contact information or customer contact information,
• the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the buyer to return the product.

The purchase process

When a user selects a product or products and submits an order with a conformation to the BUY button, the online store automatically “generates” and sends an e-mail with the details of the order (products, prices, quantities, user’s data …). The ordering process is divided into three parts:

• Order confirmed

      After successful order submission, the buyer receives an email notification that the order has been confirmed. The message also includes instructions for paying for the ordered product via online banking (in case the buyer has already payed for the product via credit card or Paypal, these instructions are for informational purposes only) and are awaiting processing.

• Order completed and shipped

     The provider reserves the right to call the buyer on his contact telephone number or write to his e-mail if necessary, if he needs more information to execute the order. The Bidder prepares the goods within the promised deadline, sends them and informs the buyer by e-mail.

In case of ordering digital content, the buyer will also be sent an email with access information and instructions for using the ordered electronic offer (e.g. e-courses).

If the buyer orders the book, he will also receive an email that the book has been shipped.

The right to withdraw from the purchase or return of goods

Natural persons may, within the statutory time limit under the Consumer Protection Act, notify the company in writing of their withdrawal from the contract and return the goods received in accordance with the law. Products must be unused and undamaged, otherwise the provider will refuse the purchase withdrawal and refunding of the purchase price.

In the case of books, this means that there should be no visible traces of reading the book (e.g., the wrinkled back of the book, which is created when reading the book – compared to a book from a print shop that has never been used).

The provider shall return the purchase price (the purchase price of the product less delivery costs and any other payment costs, e.g. commission on payment by money order, credit card, Paypal and similar means of payment) within 14 days after receiving the notice of withdrawal and fulfillment of the above mentioned conditions .

The purchase price for the returned items will be credited to your transaction account or, upon agreement, the purchase price will be counted as a credit on your next purchase.

The buyer is responsible for reducing the value of the goods if the decrease in value is the result of actions that are not strictly necessary to determine the nature, characteristics and functioning of the goods.

Payment

Upon confirmation of the order, the buyer chooses the desired payment option:

• Online credit card payment.
• Pay via Paypal.
• Payment by pro forma invoice or online bank transfer.

The most convenient and fastest payment option is through a pro forma invoice, online bank transfer or credit card, which is also recommended by the provider.

In case of payment via online bank, all payment information will be forwarded to your email address.

This information is:

• the product of the order,
• the amount of the order,
• provider information (TRR number, provider company information).

Credit Cards

We accept payments through Maestro, MasterCard and Visa credit cards.

Payment processing is secure and is done through the Bankart processing center.

Delivery time and delivery

Digital products (e.g. e-books, online seminars) are delivered by the provider as soon as payment is received. The email he sends to the buyer’s email contains a link with the available information.

The provider will submit the paid books in hard copy to the post office the next business day. Delivery is processed via Pošta Slovenije. During the ordering process it is also possible to choose delivery to a pickup location. Delivery time depends on the provider Pošta Slovenije.

When ordering, you can choose a separate payer address and shipping address. The delivery address can therefore be any address where someone is more likely to be home at the time of delivery and pick up the product (book).

In case you are away you can pick up the shipment at the nearest post office at your earliest convenience. If you do not pick up the shipment at the postal unit within the time limit, Pošta Slovenije will send the product (book) back to the provider. Opon resending, the buyer will be charged for all shipping and handling costs of the order (repackaging, re-shipping, logging in the shipment programs). If you do not pick up the book at the post office unit, this is not justified as a cancellation of the order and as a refund request. In this case, you will pay for the costs of sending and processing the orders, and after receiving these costs, the provider will resend the product (book) to you.

The provider will inform the buyer by e-mail which day he / she delivered the ordered product (book) to the post office. So that the buyer can better predict the mail delivery.

Pickup at the headquarters

It is not possible to personally pickup a product (book) at the corporate headquarters.

Delivery price list

Delivery for the book and order processing is 5 € including VAT.

On the website, the buyer can enter the form to obtain a code for reducing the delivery price to just 2 € including VAT.

For delivery abroad, the actual cost of postage is calculated according to the price list of Pošta Slovenije, regardless of the purchase value. You can check the price list here (link: https://www.posta.si/private-site/Documents/Rates/Price lists-Postal-Services-International-Prom.pdf)

Validity of the offer

The price is valid at the time of order confirmation. All prices are shown in net, VAT is shown separately. The buyer pays a total price including VAT. Prices in the online store are subject to change without notice. Prices are only valid for purchases made at MilanKrajnc.com’s online store and may differ from regular prices at other stores.

Pictures are only symbolic and do not always fully reflect the real situation.

Company NCC Laboratorij d.o.o. has the right to change the prices if they were entered incorrectly in the online store database. They must inform the customer who has already ordered or paid the offer and agree on the progress of the order.

Sold out books

In cases of increased demand, it may be that the product is sold out, but this is not yet recorded on the website. In such cases, we will notify you as soon as possible and provide the delivery time. We kindly ask for your understanding.

Security

Manager of the bookstore NCC Laboratorij d.o.o. uses appropriate technological and organizational means to safeguard the transfer and storage of personal data, orders and payments.

Archiving contracts

The online purchase contract is permanently stored with the company that also issued the invoice.

Communication

The user who manages the online bookstore of NCC Laboratorij d.o.o. may be contacted by the user via remote means of communication, if necessary, and if the buyer does not object.

Advertising emails

In accordance with the ZVOP1 and GDPR, the provider may send additional information about its offer to the buyers of any products from the store. In the case of buyers, consent is not required to send information or an offer.

Visitors to MilanKrajnc.com who do not purchase any product may subscribe to receive newsletters where they have to agree to receive information or offers from the provider.

Each email contains a link to unsubscribe from receiving emails. Logout only happens from one recipient database. If a person has signed up to receive messages via various forms (e.g. e-newsletter; e-book, discount code, etc.), he / she will still remain in the recipient’s database.

Privacy

Company NCC Laboratorij d.o.o. as the manager of the MilanKrajnc.com website, undertakes to carefully treat the personal data of the clients, in accordance with the applicable laws of the Republic of Slovenia. Company NCC Laboratorij d.o.o. undertakes not to disclose personal information of customers and any other information (order history) to a third party.

As a customer, you have all the rights under the Consumer Protection Act. With your purchase receipt, you allow NCC Laboratorij d.o.o. to establish, manage, maintain and manage your personal data, and at the same time provide you with the protection of personal data under the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 59/99, 57/01).

ZEPT Code of Conduct

Company NCC Laboratorij, d.o.o. operates in accordance with the Law on Electronic Commerce in the Market and the regulations adopted on its basis, available at: http://www.mg.gov.si/index.php?id=11486

Company Liability for Real Errors

A consumer error claim can be claimed for every product purchased.

Due to a real mistake, the consumer can inform the seller of the mistake within the statutory time limit under the Consumer Protection Act.

In exercising this right, the consumer must give the seller a more detailed description of the defect in the error message and allow the seller to inspect the product. If the defect is not disputed, the seller must grant the consumer’s request as soon as possible and at the latest within 8 days. However, if there is a dispute, the trader must provide the consumer with a written response within 8 days.

Complaints

NCC Laboratorij d.o.o., the manager of the MilanKrajnc.com online store, must allow the buyer to complain through various communication flows (by phone, mail, e-mail) and keep him / her informed about the status of the complaint.

It is in the company’s interest that all complaints and potential disputes be resolved out of court, but always in accordance with the Consumer Protection Act and other laws in force in the Republic of Slovenia.

If the client and the company cannot resolve the dispute by mutual agreement, the Maribor District Court has jurisdiction to resolve the dispute.

In accordance with the legal norms NCC Laboratorij d.o.o. does not recognize any out-of-court consumer dispute resolution contractor as competent to resolve a consumer dispute that could be initiated by a consumer under the Out-of-Court Consumer Dispute Resolution Act (ZIsRPS), in accordance with Article 32 (4) of the ZlsRPS we publish a link to a platform for Online Consumer Dispute Resolution (SRPS):

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL

Valid complaint address

NCC LABORATORIJ, IZOBRAŽEVALNE DEJAVNOSTI, D.O.O.
KOGEJEVA POT 5, 2250 PTUJ, Slovenia

E: dr@milankrajnc.ch